1. Overview

Welcome to Khanna's Cafe. This Shipping Policy explains how we process and deliver orders placed through www.khannascafe.store.

By placing an order, you acknowledge this policy along with our applicable Terms & Conditions and other store policies.

2. Order Processing

Orders are processed after the order details and payment status have been verified, where applicable.

• Please provide accurate delivery and contact details during checkout.
• Processing time may vary depending on product availability, order volume and other operational factors.
• Orders placed on holidays or during periods of high demand may require additional processing time.
• If an issue affects the processing of your order, we will communicate relevant updates where reasonably possible.

3. Shipping Locations

We deliver to eligible locations supported by our store and shipping partners. Available delivery destinations will be indicated during checkout where applicable.

If your address cannot be serviced, we may contact you to discuss available options. Orders may be cancelled and refunded where appropriate if delivery is not possible.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free-shipping offer, minimum order requirement or additional delivery charge will be subject to the terms displayed with that offer or at checkout.

5. Estimated Delivery Time

Estimated delivery times may depend on your delivery location, product availability, order processing time and the shipping service used.

Please refer to the estimated delivery date shown at checkout or in your order updates, where available. Delivery estimates are not guaranteed unless expressly stated otherwise.

6. Order Tracking

If tracking is available for your shipment, tracking details may be shared through your order confirmation, shipping notification or other available order updates.

Tracking information may take some time to appear after dispatch. If your tracking details are unavailable or appear incorrect, please contact our support team with your Order ID.

7. Delayed Deliveries

Although we aim to support timely delivery, delays can occur due to courier operations, weather conditions, public holidays, transport disruptions, incorrect addresses or other circumstances outside our reasonable control.

If your order has passed its estimated delivery date, please contact us with your Order ID and tracking number, if available. We will help you check the available shipment information.

8. Incorrect or Incomplete Address

Customers are responsible for entering complete and accurate shipping details, including the recipient's name, address, PIN code and contact number.

If you notice an error, contact us as soon as possible. Address changes may not be possible after an order has been processed or dispatched.

If a shipment is returned because of an incorrect or incomplete address, we will contact you where possible to discuss the available options and any applicable additional shipping charges.

9. Failed Delivery or Unavailable Recipient

If the delivery partner cannot deliver an order because the recipient is unavailable or delivery details cannot be verified, the courier may attempt redelivery or return the shipment according to its procedures.

Please keep your registered phone number reachable around the expected delivery date.

10. Damaged, Missing or Incorrect Items

If your order arrives damaged, contains an incorrect item or appears incomplete, please contact us promptly.

To help us investigate, provide:

• Your Order ID and registered email address.
• A description of the issue.
• Photographs of the product and packaging, where applicable.
• Any relevant delivery or shipment details.

We will review your request and explain the applicable resolution under our policies and relevant law.

11. Lost Shipments

If tracking shows no movement for an unusually long period or your shipment appears lost, contact us with your Order ID and tracking details.

We will review the available information and, where appropriate, coordinate with the shipping provider. Any replacement or refund will be handled according to the circumstances, our applicable policies and law.

12. Order Cancellation and Refunds

Cancellation requests should be submitted as soon as possible. Whether an order can be cancelled depends on its processing and dispatch status.

If an order is cancelled or cannot be fulfilled and a refund is due, the refund will be handled under our Refund & Return Policy.

Once a refund is initiated, the time taken for funds to appear in your account may depend on your payment provider and bank.

13. Payment and Shipping Issues

If payment has been deducted but your order has not been confirmed, check your order status before making another payment.

Email khannascafe@gmail.com with your name, registered email, mobile number, Order ID if available, transaction reference and a relevant screenshot.

Never share your UPI PIN, OTP, CVV, full card number or banking password. Hide sensitive information in any transaction screenshot you send.

14. Changes to This Policy

We may update this policy when our business practices, shipping arrangements or legal requirements change. The latest version will be published on this page with its effective date.

Any updates will be subject to applicable law and will not remove customer rights that cannot legally be excluded.

15. Contact Us

If you have questions about shipping, tracking, delivery delays or an existing order, please contact Khanna's Cafe.

• Store: Khanna's Cafe
• Email: khannascafe@gmail.com
• Website: khannascafe.store
• Contact page: Contact Us