1. Overview

Thank you for shopping at Khanna's Cafe through www.khannascafe.store.

This policy explains how we handle return requests, refunds, cancellations, damaged or incorrect products, and payment-related issues.

Refund and return eligibility depends on the product, order status and circumstances of the request. Nothing in this policy limits any rights or remedies available to you under applicable law.

2. Return Eligibility

If returns are offered for the product you purchased, please contact us to confirm eligibility and the return procedure before sending anything back.

Where applicable, returned products should be:

• Unused and in their original condition.
• Accompanied by the original packaging, accessories and tags, where applicable.
• Supported by the relevant Order ID or proof of purchase.

Some products may have specific return conditions disclosed on their product page. Any restriction must comply with applicable law and cannot remove a mandatory consumer right.

3. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, contact us as soon as reasonably possible after delivery.

Please provide:

• Your Order ID and registered email address.
• A brief description of the issue.
• Clear photographs of the product and packaging, where applicable.

We will review your request and explain the available resolution, which may include a replacement, return or refund depending on the circumstances, our applicable policies and the law.

4. Order Cancellation

If you wish to cancel an order, email us as soon as possible with your Order ID and cancellation request.

Cancellation may depend on whether the order has already been processed or dispatched. We will inform you of the available options.

If an order is successfully cancelled and a refund is due, the refund will be initiated through the applicable payment process.

5. Refund Approval and Processing

Once your refund request has been reviewed and approved, we will initiate the applicable refund process.

The time required for the amount to appear in your account depends on the payment method, payment gateway and your bank's processing time.

Where available, we may provide a refund reference or transaction status to help you follow up with your bank or payment provider.

6. Payment Deducted but Order Not Confirmed

If money has been deducted from your bank account or UPI app but your order has not been confirmed, please check your order status and transaction details before making another payment.

For assistance, email khannascafe@gmail.com with the following information:

• Full name and registered email address.
• Mobile number, including country code.
• Order ID, if available.
• Transaction ID or UPI reference number.
• Payment amount, date and approximate time.
• A screenshot showing the transaction status.

We will review the information and help investigate the transaction. The outcome and timing may depend on the payment gateway, bank and transaction status.

7. Duplicate Payments

If you believe you have been charged more than once for the same order, please contact us with the details of both transactions.

Include your Order ID, payment amounts, transaction references and relevant screenshots. Once the transactions have been verified, any confirmed duplicate payment will be handled according to the applicable payment process and law.

8. Failed or Pending Transactions

If a payment shows as failed or pending, check your bank or UPI app for the latest status. Avoid repeating the payment while the original transaction remains unresolved.

If an amount has been debited, contact us with the transaction reference. Reversals of unsuccessful transactions may be handled by your bank or payment provider under its applicable process.

9. Refund Method

Where supported, refunds will generally be processed through the original payment method or another lawful method agreed upon where appropriate.

Please provide additional information only when reasonably required to verify the order or process the refund. We will not ask you to disclose your UPI PIN, OTP, CVV or banking password.

10. Return Shipping Charges

Any applicable return shipping arrangements or charges will be communicated during the return process, subject to the reason for the return, our published policies and applicable law.

Where a product is damaged, defective or incorrectly supplied, any responsibility for return shipping will be handled in accordance with applicable policy and legal requirements.

11. Products That May Have Special Conditions

Some products may be subject to specific return or refund conditions because of their nature, packaging, hygiene requirements or other legitimate considerations. Any applicable conditions should be disclosed on the product page or before purchase.

These conditions do not override any non-excludable rights under applicable law, including rights relating to defective or incorrectly supplied goods.

12. How to Request a Return or Refund

1. Contact us by email or through our website contact page.
2. Include your Order ID, registered email address and reason for the request.
3. For payment issues, include the transaction reference and a relevant screenshot.
4. For damaged or incorrect products, include photographs where applicable.
5. Wait for our response and instructions before sending a product back.

13. Payment Security

For your protection, never share your UPI PIN, OTP, CVV, full card number, banking password or other confidential authentication details by email or with anyone claiming to process a refund.

A screenshot should show only the transaction information necessary to investigate the issue. You may hide unrelated balances and sensitive account details.

14. Changes to This Policy

We may update this policy when our business practices, services or legal requirements change. The latest version will be published on this page with its effective date.

Changes will be applied in accordance with applicable law and will not remove rights that customers are legally entitled to exercise.

15. Contact Us

If you have questions about a return, cancellation, refund or payment, contact Khanna's Cafe using the details below.

• Business: Khanna's Cafe
• Email: khannascafe@gmail.com
• Website: www.khannascafe.store
• Contact page: Contact Us