1. Introduction

This Privacy Policy explains how Khanna's Cafe collects, uses, discloses and protects personal information when you visit or make a purchase through www.khannascafe.store, or contact us for customer support.

By using our website, you acknowledge this policy. Where consent is required by applicable law, we will request it through the appropriate process.

2. Information We Collect

Depending on how you interact with our store, we may collect:

• Contact information: Name, email address, phone number and delivery or billing address.
• Order information: Products purchased, order history, quantities, order number and fulfilment status.
• Payment information: Payment status, transaction reference and information made available by our payment processor. We generally do not need your full card credentials or banking passwords.
• Customer support information: Messages, enquiries, complaints, refund requests and any information you voluntarily provide to resolve an issue.
• Technical information: IP address, browser and device details, website activity, cookies and similar information, depending on your settings and applicable consent requirements.

3. How We Use Your Information

We may use relevant information to:

• Process, confirm and fulfil your orders.
• Arrange shipping, delivery, returns, cancellations and refunds.
• Communicate order updates and respond to customer enquiries.
• Investigate failed, pending or duplicate payment issues.
• Maintain website functionality, security and fraud prevention.
• Understand website performance and improve the shopping experience.
• Meet applicable legal, tax, accounting and regulatory obligations.
• Send promotional communications where permitted and, where required, with your consent.

4. Payments and Payment Security

Payments made through our store may be processed by third-party payment providers supported at checkout. These providers handle payment information under their own security practices and privacy terms.

Khanna's Cafe does not ask customers to email their UPI PIN, OTP, CVV, banking password or full card details.

If you contact us about a payment issue, we may use the transaction reference, payment amount, date, relevant screenshot and order details to investigate the problem.

5. Shopify and Third-Party Service Providers

Our online store is powered by Shopify. Information submitted through the store may be processed by Shopify and other service providers as necessary to operate the website and fulfil orders.

Depending on the services enabled in our store, these providers may include payment processors, shipping partners, analytics services, email services and customer support tools.

These providers may process information under their own privacy policies and contractual obligations. You can review Shopify's Privacy Policy for further information about Shopify's handling of personal information.

6. Cookies and Similar Technologies

Our website and its service providers may use cookies and similar technologies to maintain shopping carts, remember preferences, support security and understand website usage.

Where required, non-essential cookies or similar technologies will be used according to your consent choices and applicable law.

You can manage available cookie settings through our website's consent controls, where provided, or adjust cookie settings in your browser. Disabling certain cookies may affect some website features.

7. Sharing of Personal Information

We do not sell personal information as a business practice. We may share relevant information with:

• Shopify and providers that help operate our store.
• Payment processors and financial service providers.
• Courier, shipping and delivery partners.
• Website hosting, security and technical support providers.
• Professional advisers, auditors or authorities when necessary.
• Government or law enforcement authorities where legally required.

Information is shared only as reasonably necessary for the relevant purpose, subject to applicable law and any required consent.

8. Marketing Communications

We may send promotional emails or messages where permitted by law and, where required, with your consent. You can unsubscribe from marketing emails using the unsubscribe link or contact us for assistance.

Even if you opt out of promotional messages, we may still send necessary transactional communications, such as order confirmations, payment updates and customer support replies.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, legal compliance and record-keeping requirements.

Retention periods vary depending on the type of information, its purpose and applicable legal obligations. When information is no longer required, it will be deleted or anonymised where appropriate and technically feasible.

10. Data Security

We use reasonable measures appropriate to our operations to help protect personal information against unauthorised access, misuse, loss or disclosure.

However, no website, internet transmission or storage system can be guaranteed to be completely secure. Please avoid sending passwords, OTPs or confidential payment credentials through email or customer support.

11. International Data Processing

Shopify or our service providers may process or store information in locations outside your state or country. Where such processing occurs, we will handle the information in accordance with applicable legal requirements and relevant safeguards.

12. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally available.
• Withdraw consent for processing where processing is based on consent.
• Opt out of marketing communications.
• Raise a privacy complaint or seek a legally available remedy.

To exercise a privacy right, email us with your request. We may need to verify your identity before responding. Some information may need to be retained where required by law or necessary for legitimate record-keeping.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. Where parental consent or additional safeguards are required, we will follow the relevant legal requirements.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the request.

14. External Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of websites that we do not operate.

Please review the privacy policy of any third-party service before submitting personal information to it.

15. Changes to This Privacy Policy

We may update this policy to reflect changes to our services, technology, business practices or legal requirements. The updated policy will be published on this page with its revised effective date.

We encourage you to review this page periodically to stay informed about our privacy practices.

16. Contact Us

If you have questions about this policy, want to request access or correction of your information, or wish to raise a privacy concern, please contact us.

• Business: Khanna's Cafe
• Email: khannascafe@gmail.com
• Website: www.khannascafe.store
• Contact page: Contact Us