Browse our website, choose your favourite products, add them to your cart and proceed to checkout. Enter the required delivery details and complete your payment using an available payment method.

After your order is successfully placed, check the confirmation message on the website and your registered email for an order confirmation, if issued. Please save your Order ID for future reference.

Check your inbox, spam and promotions folders first. If your payment was deducted but you did not receive confirmation, please email us with your payment screenshot, transaction reference, registered email and phone number.

Email us about your order

Please contact us as soon as possible with your Order ID and the change you need. Changes depend on the order status and whether processing has started; we cannot guarantee that every request can be accommodated.

You can use the payment methods displayed at checkout on Khanna's Cafe. Available options may include UPI, debit cards, credit cards, net banking or other methods supported by our payment gateway.

Don't worry. Sometimes a payment confirmation can be delayed by the bank or payment gateway. Please check your order status before attempting another payment to avoid paying twice.

If the issue continues, email khannascafe@gmail.com with the details listed below.

• Your full name
• Your registered email address
• Your mobile number, including country code
• Your Order ID, if available
• Transaction ID or UPI reference number
• Payment amount, date and approximate time
• A screenshot showing the transaction status

Our team will review the information and guide you on the next steps.

Email us with the subject Payment Issue – Khanna's Cafe. Mention whether your payment is failed, pending, deducted without an order, or charged more than once.

Include your transaction reference, payment amount, date and a screenshot of the relevant transaction. If you made two payments, attach the details of both transactions.

Your screenshot should clearly show the payment status, amount, date and transaction reference, where available. Include your name, mobile number and email address in the support email.

Please check your bank or UPI app and order status first. Avoid making another payment while the first transaction is unresolved. If money was deducted, contact us with the transaction reference so we can help investigate.

Delivery times depend on your location, product availability and the shipping service. Please refer to the estimated delivery time shown on the product page, at checkout or in your order updates, where available.

If tracking is available for your order, use the tracking link or shipment updates provided by email or on the order status page. Contact us if you need help locating your tracking details.

If your order has passed the estimated delivery date, contact us with your Order ID and tracking number, if available. We will help you check the latest available shipment information.

Please contact us immediately if your address needs to be corrected. Address changes depend on the fulfilment and shipping status, and may not be possible after dispatch.

Refund eligibility depends on the circumstances of your order and the applicable Refund Policy. Email us with your Order ID, reason for the request and relevant supporting details.

View our Refund Policy

Once a refund has been approved and initiated, the time required for the funds to appear depends on the payment provider and your bank. We will share any available refund reference or status updates.

Cancellation requests are subject to our order status and applicable policies. Contact us as soon as possible with your Order ID. Please review the cancellation terms before placing your order.

Contact us promptly with your Order ID, a brief description of the problem and clear photographs of the product and packaging, where applicable. We will review your request according to our store policies.

You can email us at khannascafe@gmail.com or use our website contact page.

Visit Khanna's Cafe Contact Page →

Please include your full name, registered email, mobile number, Order ID (if available), and a clear description of your issue. For payment problems, include the transaction reference and a relevant screenshot with sensitive information hidden.

We aim to review customer queries as soon as possible. Response times may vary depending on the volume and complexity of requests. Please keep your Order ID or transaction reference handy for follow-ups.